Rescheduling Policy
Rescheduling Policy
Please note that once you purchase a course on the Innolead Consulting website, you automatically agree to our Privacy & Cookie Policy, Terms of Use, Rescheduling Policy, and Refund Policy.
The terms and conditions of our Rescheduling Policy are as follows:
Rescheduling of a Training Event by Innolead
Consulting
Innolead Consulting reserves the right to reschedule the date and time of a training program. In case Innolead Consulting reschedules/postpones a training event, the options available to a registered attendee are:
100% refund will be made to the registered
attendee, if the rescheduled dates do not fit in with his/her schedule. Refunds
are made within 30 days of receiving a request for refund.
The registered attendee can choose to
attend another training class scheduled on a more convenient date in the
future, at any scheduled location in the country in which he/she had originally
enrolled. At the time of rescheduling, he or she should inform Innolead
Consulting of availing this option. Advance intimation of 7 days prior to
commencement of the upcoming course has to be given. The paid up fee will be
adjusted for that course.
The registered attendee can nominate a
replacement in the rescheduled class. However, this nomination should be
intimated to Innolead Consulting at least 3 days prior to the rescheduled event
‘s new date.
Rescheduling by a Registered Attendee
If due to unforeseen reasons, a registered attendee wishes to reschedule/postpone his or her attendance to a future date, rescheduling fees will be charged as mentioned below.
|
Rescheduling Date |
Rescheduling Fee |
|
7 or more days prior to the date of the original class |
10% of the registration fee of the upcoming class |
|
5 days prior to the date of the original class |
50% of the registration fee of the upcoming class |
|
3 days prior to the date of the original class |
75% of the registration fee of the upcoming class |
|
Less than 3 days prior to the date of the original class |
No rescheduling allowed |
The rescheduled course should be within a three-month period from the date of the original class.
Please note that any request to attend an upcoming course as part of the rescheduling arrangement should be sent at least 7 days prior to commencement of the upcoming course.
Rescheduling Procedure
The request must be sent via email from the email address used to register on our website innolead@innolead.co.bw to buy the course. Please mail rescheduling or refund requests to academy@innoleadafrica.com
Please state the date of purchase, name of
the course and purchase receipt details like order ID and transaction ID in the
email. Please note that rescheduling is
subject to availability of seats.