Refund Policy
Refund Policy
Disclaimer
Please note that once you purchase a course on the Innolead Consulting website, you automatically agree to our Privacy & Cookie Policy, Terms of Use, Rescheduling Policy, and Refund Policy.
The terms and conditions of our Refund Policy are as follows:
Cancellation by Innolead Consulting
Innolead Consulting reserves the right to cancel a training program or change the location.
In case Innolead Consulting cancels a training program, the registered attendee will receive a 100% refund. Else, as per the attendee’s request, the same fee can be adjusted towards one of three upcoming training programs and no additional fee will have to be paid.
Cancellation of Attendance for Classroom & Online Classroom Training by a Registered Attendee
Days
Within 3 days from the date of payment made. This will be void if the training date falls anywhere between 0-14 days of the training event.
5 days or more prior to a training event.
In between 0-14 days to a training event
If Innolead consulting canceles the scheduled training
Refund Fee
100% Refund
USD 200 (equivalent to local currency) processing fee will be deducted
No Refund
We will reschedule the training at no extra cost/100% refund.
Requesting a Refund
The request must be sent via email from the email address used to register on our website Innolead@innolead.co.bw to buy the course. Please mail refund requests to academy@innoleadafrica.com
Please state the date of purchase, name of the course and purchase receipt details like order ID and transaction ID in the email.
All refunds will be processed within 30 days of receipt of the refund request.
Requesting a Refund for Purchases Made from Innolead Consulting
Under this policy, you may cancel your purchase of the course within the period of 14 calendar days(confirm this) from the date on which the contract of purchase is concluded. This is called a “Cancellation Period”. Note that if you redeem your voucher during the Cancellation Period, you expressly request us to begin providing the course materials and you acknowledge that you lose your right to cancel the purchase of the course and get any refund for it.
In case you decide to cancel your purchase of a course, it can be done in the following way:
Note: If you cancel the purchase of a course within 14 calendar days as mentioned above, we will refund you for all payments made as a part of your purchase within 30 calendar days from the day we accept that you are entitled to a refund.
