ITIL® 4 Foundation

Course Overview: 

The ITIL Foundation v4 course aims to provide participants with an understanding of the ITIL 4 framework, its principles, and its practices. The course covers the key concepts and terminologies used in ITIL, the four dimensions of service management, and the ITIL service value system (SVS). Participants will learn how ITIL can help organizations improve service management and enhance customer satisfaction.

Course Outline:

• Introduction to ITIL 4
• The Four Dimensions of Service Management
• The ITIL Service Value System (SVS)
• ITIL Guiding Principles
• The ITIL Practices
• Key ITIL Practices
• Understanding ITIL Concepts
• Applying ITIL Practices

Duration:

3 Days

Price Inclusive of Exams